General conditions of Sale

Definition and object of the contract

The contracts concluded with Casa Raia through the Site is governed by Italian law and in particular by Legislative Decree no. 70 of 9 April 2003 (rules on electronic commerce).

These general conditions of sale apply to distance contracts (here and after: “Contract”) concerning the sale of wine in bottle (here and after: “Goods” or “Products”) through remote communication techniques, such as online sale through website.

The Contract is concluded between Az Ag Casa Raia di Monnoyer (hereafter: “Casa Raia”) with registered office in Podere scarnacuoia 284, 53024 Montalcino 5SI), and the customer / user / consumer (hereafter: “Customer”).

If the Customer is a consumer, or a natural person who acts for purposes unrelated to professional activity, the Contract is also governed by the rules provided for by Legislative Decree 6 September 2005, n. 206 (hereafter: “Consumer Code”).

These general conditions of sale (here and after: “General Conditions”) and in particular the information referred to in art. 52 of the Consumer Code will be valid and effective until they are modified and / or integrated by Casa Raia.

Any changes and / or additions to the General Conditions will be effective with immediate effect and will apply to sales made from that date. In any case, the updated version of the General Conditions will be available on the Site.


Contractual framework

The purchase of products is allowed only to subjects who:

  • a) have read, and accepted, the information relating to the processing of personal data (here and after, for brevity, the “Privacy Policy”)
  • b) have accepted these General Conditions
  • c) are of age requested for buying alcohol


How to purchase

Except as provided in the previous point, in order to proceed with the purchase of one or more Goods offered on the Site, it is also necessary to complete the order form (here and after: “Order”) in electronic format prepared on the Site and send it to Casa Raia following the relative instructions and making the payment by credit card or PayPal, which will however be charged only in the event of the stipulation of the Contract and therefore when the Summary Email is sent. Casa Raia undertakes to confirm receipt of the Order by sending an email to the email address provided by the Customer at the time of the request (hereinafter: “Summary Email”).

In the Summary Email, Casa Raia undertakes to communicate to the Customer a summary of the main commercial conditions, general information on the characteristics of the product, including the availability of the Goods existing at the time of the Order, the single price, the packaging costs, the costs. of transport, payment methods and delivery methods, right of withdrawal, as well as the total amount to be paid for the Order requested by the Customer.


Product availability

If after sending the Order for the purchase request made by the Customer, the selected Goods are not, for any reason, available, Casa Raia undertakes to notify the Customer via email, where the possibility of purchasing others will be indicated. Goods of the same or better quality than those requested by the customer. In this case, Casa Raia undertakes to inform the customer of the essential characteristics of the goods offered and any other information.

Casa Raia undertakes to immediately notify the Customer of the exhaustion of the goods occurred for unpredictable and non-attributable causes, inviting the Customer to place another Order.


Shipping methods

The shipment will take place within 7 (seven) days from the one following the receipt of the order. The delivery of the Goods is made on working days.

Upon delivery, our appointee may request the Customer’s identity document in order to ascertain the age of majority, as established in point 2, lett. c) above.


Right of withdrawal for the consumer customer pursuant to the Consumer Code

The consumer customer has the right to withdraw from the Contract, without penalty and without charges, within 14 days of receipt of the Goods with written communication by registered letter with return receipt.

The Customer who intends to withdraw from the Contract must return all the Goods to the address indicated on the invoice within 14 days from the communication of the exercise of the right of withdrawal. Shipping costs are charged to him.

Casa Raia will proceed, within 14 days from the date of receipt and check the suitability of the goods, to reimburse the sums paid and by the consumer customer, as indicated in the order confirmation email.

This article applies only if the customer is a consumer (natural person acting for purposes unrelated to professional activity).

In case of receipt of damaged products, they will be returned to Casa Raia which will replace them. In the event of exhaustion, the customer will be contacted by Casa Raia who will undertake to offer the customer new products and, if these are not accepted, to reimburse the costs incurred.


Intellectual property rights

All rights on the Site and on all materials contained therein as well as on trademarks and / or distinctive signs and / or on any and all material or content on which intellectual, industrial or any other nature rights exist are exclusively of Casa Raia and / or of other subjects and / or its assignors. No rights are attributed to the customer.



The Contract is governed by Italian law. Any dispute relating to the application, execution, interpretation and violation of the Contract will be the competence of the Court of Siena or, in the case of a consumer customer residing in Italy, of residence of the Customer if he is a consumer.


Other forecasts. Disclaimer

Casa Raia assumes all the risks of shipping by courier and is responsible for any damage if it occurred before the signature of the receipt of the goods.

Casa Raia cannot be held responsible in any way for delays in the delivery of the Goods or the failure to deliver them, if the delay or failure to deliver were caused by exceptional and unpredictable circumstances, such as in the example of civil unrest, intentional damage, fires, floods, storms or supernatural events, interruptions of an ISP or telecommunications provider, related to the execution of the Contract.

These General Conditions do not regulate the sale of products and / or the supply of services by subjects other than Casa Raia who may be present on the Site through links, banners or other hypertext links. Before carrying out commercial transactions with these subjects, the Registered User must check their conditions of sale. Casa Raia is not responsible in any way for the supply of services and / or for the sale of products by these subjects. Casa Raia does not carry out any checks and / or monitoring on the websites that may be consulted through these links. Casa Raia is therefore not responsible for the contents of these sites nor for any errors and / or omissions and / or violations of the law by the same.



Customers should be aware that alcoholic beverages should be consumed in moderation and alcohol should not be drunk before driving.